Returns, pickup swap and warranty information

Our policy lasts 30 days. If 30 days have gone by since your expected delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom work is non-applicable for returns or refunds. All built to order pickups are classified as custom work as they are built to your requested cosmetic options.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outgoing shipping will be deducted from your refund. Please note that any risk in returning items is solely that of the buyer.

Returns may only be made at our cost exclusively for faulty goods. The determination of if a good is faulty is solely ours. A good is not faulty if a customer lacks the expertise or knowledge regarding the installation or how to use an item. Any items alleged to be faulty will be returned at the buyers cost initially. Upon our receipt of the item, we will inspect it to determine the legitimacy of the fault. If we find a fault, we will replace the item or issue a full refund. We will also cover the return cost. 

The customer is solely responsible for the safe return of goods to us. We suggest you use a courier that insures the value of the goods fully. Alegree will not be responsible for any losses, damages, or failure of service by the returning courier, direct or consequential. The customer is fully responsible, regardless of the circumstances surrounding the reason for return.

Where a return is received from a customer where no legitimate fault is found, the buyer forfeits their return cost. The buyer will then be liable to cover the return cost to receive their goods back, or it will be treated as a satisfaction guarantee return (if the item is within the 30 day window).

Where orders are missing parts, please contact us as soon as possible for the additional products to be sent to you immediately. Received products are not determined to be faulty due to missing parts, therefore the order is not eligible to be returned at our cost. This does not affect your satisfaction guarantee programme rights.

All Alegree branded pickups are built to order to your specific cosmetic choices. As such, these are custom items. Customers do not have the same rights to return custom items as stock items, for these we cannot accept any returns for the reason of 'I changed my mind'. This also applies for any attempts to cancel the order once production has begun. We run a swap programme to alleviate any issues that this may present. 

Alegree branded pickups are covered by a 30 day (from receipt) swap period. If you're unhappy with your pickup, send it back to us and request a new one (of the same or greater value - balance to be paid prior to shipment of replacement) and we'll send you another model free of charge. This is very much open to exploitation - so we hope you understand that we limit these swaps to 3 times. 

Alegree branded pickups are covered by a lifetime warranty from manufacturing defects. This is non transferable. This warranty is voided if covers are removed, coil tape is removed or tampered with, or if there has been any attempt at replacing coil leads. We offer services for all these - please enquire at so as to not void your warranty.

We run free shipping price break promotions on most items. Customers found to have exploited our free shipping price breaks by purchasing additional items with the intention of returning them upon receipt will be charged the standard shipping fee if the value of the total retained items falls below the free shipping price. This charge will be applied by subtraction from the refund. This determination is entirely at our discretion.